IMPORTANT NOTICE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Lexus’s services (if any) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled: (a) to cancel your service contract (if any) with Lexus; and (b) to a refund for the unused portion, or to compensation for its reduced value, for a major failure with any service provided. If a failure with the service (if any) does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service (if any) and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The Lexus Warranty Experience, other applicable Lexus warranties and nothing in this Warranty and Service Book limit the Australian Consumer Law statutory consumer guarantees in any way. In some circumstances your rights under the Australian Consumer Law statutory consumer guarantees may be greater than your rights under the Lexus Warranty Experience, or other applicable Lexus warranty, in which case Lexus will always honour your rights under the Australian Consumer Law statutory consumer guarantees.

All information in this book is current at the time of printing. However, because of Lexus Australia’s policy of continual improvement, we reserve the right to make changes at any time without notice. All rights reserved. To the extent permitted by law, Toyota Motor Corporation Australia Limited trading as Lexus Australia will not be liable for any damage, loss or expense incurred as a result of reliance upon the information contained in this book. This material may not be reproduced or copied, in part or whole, without the written permission of Lexus Australia. This book explains the warranty and service of all factory installed equipment and options. Due to specification differences among models, you may find that some information may not be applicable to your vehicle. If you have any questions or concerns, please contact your Lexus Australia Dealer, they’ll be glad to help you.

LEXUS WARRANTY EXPERIENCE WARRANTY PERIODS*

Commercial Use Vehicles - 5 years / unlimited kms warranty does not apply. 5 years / 160,000km (whichever occurs first) applies [see note 6] except for perforation (rust through panel) which will apply for 7 years / unlimited kms.

Notes:

1. The applicable Lexus Warranty Experience period begins on the Warranty Commencement Date for a vehicle. The Warranty Commencement Date means the earlier of: (a) new vehicle delivery to its first owner, or (b) date vehicle first put into service by Lexus or an authorised Lexus Dealer as a company or demonstration vehicle. In Western Australia, for demonstration vehicles the warranty period begins from the purchase date, but kilometres are counted from when the vehicle is put into service as a demonstration vehicle.

2a. The Lexus Warranty Experience Traction Battery coverage period is 10 years from the Warranty Commencement Date, with unlimited kms except for EV Battery Capacity Degradation issues which are subject to a separate warranty [see note 2b]. It is comprised of the standard 5 year, unlimited kms Lexus Warranty Experience period and extended each year for an additional 5 years with an annual Traction Battery Health Check in accordance with Lexus specifications provided that operation, charging and maintenance complies with Lexus EV Operating Instructions. The traction battery warranty replacement may not restore the vehicle to “as new” condition, however when replacing a battery, Lexus Australia will ensure that the energy capacity of the replacement battery is at least equal to that of the original battery before the failure occurred while taking into consideration other factors, including the age and mileage of the vehicle. The measurement method used to determine battery capacity, and the decision of whether to repair, replace, or provide reconditioned or re-manufactured parts, and the condition of any such replaced, reconditioned or re-manufactured parts, are at the sole discretion of Lexus Australia.

Exclusions:

• Commercial Use Vehicles are subject to a km limit of 160,000km [see note 6];
• the Auxiliary Battery (12 volt), which is covered separately [see note 5]; and
• issues related to EV Battery Capacity Degradation which are covered separately [see note 2b below].

2b. For Electric Vehicles only, the following EV Battery Capacity Degradation coverage applies. For the warranty period of 8 years or 160,000 km (whichever occurs first), we will repair or replace your EV battery if the energy storage capacity falls below 70% of the original EV battery capacity, provided regular Traction Battery Health Checks in the maintenance program are executed according to Lexus specifications, and operation, charging and maintenance complies with Lexus EV Operating Instructions contained within the vehicle Owner’s Manual. The measurement, repair and replacement methods used to determine battery capacity are at the sole discretion of Lexus Australia. Note that the driving range estimates are an imperfect measure of battery capacity as it is affected by additional factors separate from battery capacity. Therefore, the driving range in your vehicle’s display monitor doesn’t show the capacity reduction condition.

Exclusions:

• the Auxiliary Battery (12 volt), is covered separately [see note 5].

3. All Lexus genuine parts / accessories purchased and fitted by a Lexus Dealer to a Lexus vehicle which were purchased on or after 01/01/2021 are warranted for the remainder of the applicable Lexus Warranty Experience period or for 2 years / unlimited km from installation, whichever is greater. Lexus genuine parts / accessories purchased from an authorised Lexus Dealer over the counter and not fitted by an authorised Lexus Dealer, are warranted for 2 years / unlimited km.

4. If a Vehicle has broken down due to a failure covered by the Lexus Warranty Experience, towing to the nearest Lexus Dealer Service Centre and a loan car is covered by either DriveCare (for Lexus Encore customers*) or the Lexus Warranty Experience. If after investigation, Lexus reasonably considers the failure is not covered by DriveCare or the Lexus Warranty Experience, Lexus Australia or your Lexus Dealer Service Centre may seek reimbursement of towing and any loan vehicle charges (as the case may be).

* for details visit www.lexus.com.au/owners/benefits

5. 12 Volt Battery (Auxiliary Battery) During the first 3 years or 100,000 kms from the Warranty Commencement Period, a defective original equipment battery (12 Volt) will be replaced with a comparable replacement free of charge. Should the battery fail after 3 years or 100,000 kms of service but before the 4 years or 100,000 kms of service, 50% of the replacement cost will be covered by the warranty.

6. For vehicles used for commercial applications, such as taxis, hire vehicles and vehicles transporting people or goods for payment (including on a part-time or casual basis) (‘Commercial Use Vehicles’), the Lexus Warranty Experience will be as set out on page 3 but subject to a maximum of 5 years or 160,000 kms whichever occurs first except for perforation (rust through panels) which is 7 years/ Unlimited kms. The extended coverage to 5 years / Unlimited kms is not available for Commercial Use Vehicles. Your rights under the Australian Consumer Law statutory consumer guarantees still apply and may exceed your rights under the Lexus Warranty Experience.

7. The Lexus Warranty Experience or other applicable Lexus warranties do not limit the Australian Consumer Law statutory consumer guarantees in any way. In some circumstances your rights under the Australian Consumer Law statutory guarantees may be greater than your rights under the Lexus Warranty Experience or other applicable Lexus warranty, in which case Lexus will always honor your rights under the Australian Consumer Law statutory consumer guarantees.

Your responsibilities

You must operate, maintain and care for your Lexus properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service Book. Please note that Electric Vehicles have specific operating instructions, charging and maintenance requirements (‘EV Operating Instructions’). For your safety and to maintain the warranty on your Lexus electric vehicle (including HV Battery) always follow the EV Operating Instructions. These can be found in your Owners Manual.

The best way to maintain your vehicle is through a Lexus Dealer. By having your Lexus vehicle maintained at a Lexus Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Lexus Genuine Parts. Doing so keeps your Lexus in the very best condition.

To make a claim under the Lexus Warranty Experience, contact an authorised Lexus Dealer. If your name or address has changed or you are the new owner of this Lexus, please visit the www.lexus.com.au/owners/warranty.

If for some reason the odometer is changed, please have your Lexus Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service Book.

Expenses associated with claims under the Lexus Warranty Experience

In most cases, there will be no charge to you for expenses associated with making a claim under the Lexus Warranty Experience. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

WHAT IS COVERED

Your new Lexus vehicle has been designed and manufactured to provide trouble-free motoring subject to it being properly maintained, used for its intended purpose, unmodified and treated with care.

If your new Lexus is defective, we will repair, replace or refund your vehicle, at our discretion, under the Lexus Warranty Experience, on the terms and conditions below.

The Lexus Warranty Experience applies to all new Lexus vehicles delivered in Australia by a Lexus Dealer. The Lexus Warranty Experience is in addition to your rights under the Australian Consumer Law statutory consumer guarantees.

The warranty periods and terms and conditions are as set out in this document.

Expenses associated with claims under the Lexus Warranty Experience

In most cases, there will be no charge to you for expenses associated with making a claim under the Lexus Warranty Experience. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

WHAT IS NOT COVERED - TERMS AND CONDITIONS*

Where coverage does not apply

• The Traction Battery is not covered under the Lexus Warranty Experience if appropriate usage and charging methods are not followed, in cases where incompatible charging devices are used, which are described in Owner’s Manual.
• The Traction Battery capacity gradually reduces with time and use. This is a natural characteristic of lithium-ion batteries.
• The extent at which capacity is reduced changes drastically depending on the environment (ambient temperature, etc.) and usage conditions such as how the vehicle is driven and how the battery is charged. This reduction of battery capacity due to gradual capacity loss is NOT covered under warranty beyond the terms and limits specified in the traction battery warranty.
• See your Owner’s Manual for important tips on how to maximize the life and capacity of the Lithium-ion battery.
• Failures in non-genuine parts and accessories and damage or failures caused or contributed to by such failures.
• Formal or informal competitive events, such as racing.
• Off-road use where the vehicle is not designed for that purpose.
• Water ingress from floods or deep-water fording.
• Overloading - permissible loads are covered in the vehicle Owner’s Manual.
• Damage caused by improper adjustment, repair, tampering or modifications by a non-Lexus repairer.
• Accident damage.
• Failures that Lexus Australia reasonably considers result from your failure to operate, maintain and care for your Lexus properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service Book (including failure to complete applicable scheduled servicing and maintenance).
• Defects caused by the fitment of non-Lexus-approved parts, accessories or add- on parts, or by improper maintenance, or lack of maintenance of those parts.
• Scratches or surface rust caused by normal wear and tear, including but not limited to stone or other chips in paint.
• Damage or breakage of the windscreen or glass caused by normal wear and tear, such as stone impacts.
• Environmental damage, including but not limited to hailstones, wind storms, flooding, fire, lightning or airborne fallout (for example, chemicals, tree sap, bird and insect droppings, etc.).
• Tyres, which are covered by the tyre manufacturer’s warranty.
• Normal wear and tear components including but not limited to: floor mats, engine tune-ups, lubrication, replacement of expendable parts such as filters, coolant, spark plugs, fuses, wiper blades, brake discs, brake drums, brake pads, clutch linings and brake shoes. These items are not covered by the Lexus Warranty Experience where replacement is in line with operational maintenance requirements specified in the vehicle’s Warranty and Service Book or Owner’s Manual.
• Normal or characteristic noise, vibration, wear and tear, and deterioration such as discolouration, flaking, deformation or blur associated with lens or glass.
• Petrol engines: damage caused by improper fuels such as the use of fuels with an Ethanol content greater than 10% (E10), or lower than recommended octane rating fuels. See your Owner’s Manual for more details.
• Diesel engines: damage caused by improper fuels such as the use of biodiesel fuels greater than 5% (B5) and not conforming to the national diesel fuel standard EN590. See your Owner’s Manual for more details.
• Damage caused by vehicle modifications including but not limited to the fitment of non-genuine performance enhancing products such as power chips, forced induction products, suspension components. These products typically impart forces / loads greater than the original design intent and may compromise the vehicle’s longevity and durability.

* The Lexus Warranty Experience does not limit and may not necessarily exceed your rights under the Competition and Consumer Act 2010 (Cth).

Technical information - and enquiries

Lexus Dealers have Lexus trained Technical Staff and are your first point of contact for all matters relating to your Lexus vehicle. For a full list of Lexus Dealers please refer to the Find a Dealer link on the Lexus Australia website Lexus.com.au/contact/find-a-dealer.

Terms and conditions

Certain other terms and conditions apply to the Lexus Warranty Experience. Please see below and refer to the Warranty and Service book for details.

Your responsibilities:

You must operate, maintain and care for your Lexus properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Lexus Dealer. By having your Lexus vehicle maintained at a Lexus Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Lexus Genuine Parts. Doing so keeps your Lexus in the very best condition.

To make a claim under the Lexus Warranty Experience, contact an authorised Lexus Dealer. If your name or address has changed or you are the new owner of a Lexus, please visit the Lexus Owner’s Portal: Lexus.com.au/owners or contact the Lexus Customer Assistance Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Lexus Customer Assistance Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book.

Further assistance - Should you require further assistance that your Lexus Dealer is unable to provide, please call, email or mail the Lexus Customer Assistance Centre where our Advisors can assist with your enquiry and provide a response.

Lexus Customer Assistance Centre
Monday to Friday
8:00am to 6:00pm

Phone
1800 023 009

Email
[email protected]

Mail
Lexus Customer Assistance Centre
PO Box 1676
NORTH SYDNEY NSW 2059